FAQ

All of our products are vegan.

Our products are cruelty-free, and never tested on animals.

All of our products are free of parabens and phthalates.

Every person’s skin is different and while we are unable to determine each individual reaction, we have done rigorous testing with the customer’s safety front of mind. If you are known to have highly sensitive skin, we suggest testing the product on a small area of the body.

Some of our products contain fragrance, while some are fragrance-free. Marlowe products with fragrances contain a blend of natural and synthetic fragrances.

Please contact our customer service by filling out the form on our Contact page.

Marlowe generally ships via UPS Ground as standard service. Orders are shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States. We know you are excited to receive your product and we will work to insure that your order is processed and shipped as soon as possible.All orders placed before 11 am, PST are typically processed and shipped within 24-48 business hours.When your order is received, we will send you an email confirming your order. For any questions regarding shipping, our Marlowe Experts are available Monday - Friday from 9am - 5pm PST, except for holidays. You can contact us via email atinfo@marloweskin.com. Please allow 48 business hours for a response to your email. For our full shipping policy guidelines, click here.

We stand 100% behind our brand and products. If you are dissatisfied with any of our products, please contact us within 60 days, so we can help you return your product. Our MARLOWE. experts are happy to help you! For our full return policy verbiage, click here.