Shipping Policy
Holiday Shipping
|
Service |
Cutoff Day To Place Order By |
Expected Receipt Date |
Carrier |
|
Standard Ground |
12/15 - 11AM PST |
12/23 |
UPS |
|
2 Day Business |
12/20 - 11AM PST |
12/23 |
UPS |
|
Overnight |
12/21 - 11AM PST |
12/23 |
UPS |
FREE Standard Shipping on orders of $49 or more!*
- Standard Ground Shipping: $7.99 flat-rate
- Two Day Shipping: $35 flat-rate**
- Next Day Shipping: $45 flat-rate***
*ORDER MUST TOTAL $49 OR MORE AFTER ANY DISCOUNTS ARE APPLIED AND DOES NOT INCLUDE TAX.
SHIPPING POLICY
Marlowe generally ships via UPS Ground as standard service. Orders are shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States. We know you are excited to receive your product and we will work to ensure that your order is processed and shipped as soon as possible.
All orders placed before 11 am, PST are typically processed and shipped within 24-48 business hours.
Marlowe is only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address. Should you have any additional questions please do not hesitate to contact us at info@marloweskin.com.
SHIPPING METHOD
We ship most orders via UPS Ground. You will normally receive your order within 5-7 business days. During certain times of the year, especially during August, September, November and December, there may be slight delays. Please review the UPS.com website for further information on any delays they may be experiencing. Marlowe is not responsible for any shipping delays.
EXPEDITED SHIPPING
If you would like your items expedited, you have the option to select 2 Day Shipping or Next Day Shipping.
**For 2 Day Shipping, orders placed before 11 am PST will arrive 2 full business days later by 8pm. All other orders placed after 11 am PST will ship the following business day.
***For Next Day Shipping, orders placed before 11 am PST will arrive the following business day by 8pm. All other orders placed after 11 am PST will ship the following business day.
P.O. BOXES AND APO/FPO ADDRESSES
Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes addresses will be shipped via USPS shipping method. The $5.75 standard shipping rate applies.
INTERNATIONAL ORDERS
Orders placed on Marlowe.com can only be shipped to US customers.
ORDER CONFIRMATION EMAIL
When your order is received, we will send you an email confirming your order. If you have not received an order confirmation within 24 business hours, please contact info@Marlowe.com.
MODIFYING AN EXISTING ORDER
Orders that have been placed but not yet shipped or are already en route unfortunately cannot be modified at this time. This includes making changes to your shipping address or adding / removing items from your order.
TRACKING AND SHIPMENT
Orders are typically processed and shipped within 24 - 48 business hours. Once your order ships, a shipping confirmation will be emailed to you containing tracking information. Most orders are sent via UPS Ground.
For any questions regarding shipping, our Marlowe Experts are available Monday - Friday from 9am - 5pm PST, except for holidays. You can contact us via email at info@Marlowe.com. Please allow 48 business hours for a response to your email.